What should be included with a visitor management solution package?

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A visitor management solution should encompass all needs related to visitor management for your facility. Manufacturing facilities often have a variety of visitor types, with different orientation needs. The LobbyFox platform was built with this in mind, offering cloud management and customization from anywhere. Visitor notification systems, logging, orientation videos, quizzes, and collecting agreement signatures are just some of the features included with a subscription.

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Considering a Visitor Management System?

Here is a checklist of the questions to ask and features to look for...

Is all hardware included with the subscription?

(Does it include kiosk, camera, badge printer, necessary cabling?)
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Does hardware included come with a lifetime warranty?

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Is the software compatible with a range of hardware sizes?

(Can you opt for a larger kiosk, depending on the needs of your lobby?)
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Is onboarding included free and done for you?

(Does the service provider make it seamless & easy?)
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Is customer service included?

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Do they offer remote support?

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Is billing flexibile?

(For example, can you choose between monthly or annual billing? Can you pick your payment method? Invoice, wire, ACH, credit card, etc?)
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Does the system double as a texting platform you can use to text visitors as well as internal staff with no additional fees or limits?

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Is the system completely customizable?

(Can you create custom visitor journeys depending on the visitor type? Can you include your logo and branding in the kiosk?)
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Are there multiple support options available or are you limited to one?

(Can you reach support over the phone, email, or via a website chatbot?)
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Does the system offer multiple language options and touchless check-in capabilities?

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Do they offer a multiple-location discount?

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Can you manage the system across multiple locations from anywhere?

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Can the system be integrated with other platforms you currently use?

(Slack, Microsoft Teams, One Drive, Active Directory, Zapier, Google Drive, etc.)
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Does the system allow you to white list (remember) frequent visitors so they don't have to repeat steps in the check-in process constantly?

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Can you pre-register visitors and allow them to complete the check-in process before they arrive?

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Is the system equipped to handle the necessary safety documents, videos, and other aspects of visitor orientation?

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Is there a free trial option?

(What is the duration? LobbyFox offers a 30 day minimum free trial)
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Is your staff and visitor information stored securely and easily accessible?

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LobbyFox answers YES to ALL of the above.
If the system you're evaluating doesn't, take a look at LobbyFox.

Download PDF of this checklist here.

Lobby Fox offers live demos daily!
Live Demos Daily

LobbyFox visitor management experts are giving live, one-on-one demos every day. Ask whatever's on your mind, and get a better feel for how LobbyFox will transform your lobby in an instant.

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Key Features

Notifications & Alerts

LobbyFox makes it easy to quickly communicate with visitors and hosts via text message or email.

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Visitor Orientation

Don't waste your employees' time with repetitive visitor orientations, let LobbyFox do it for you!

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Kiosk Customization

Use your own logo, color pallete, and font with a 100% customizable kiosk.

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Visitor Types

Notify different hosts in a variety of ways based on the type of visitor.

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Visitor Reporting & Logs

View visitor profiles, historical visitor records, and send texts to visitors while they're checked in.

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Visitor Screening

Quiz your visitors about health or safety protocols before they step foot into your facility.

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Automatic Dismissal

Prevent unscheduled or unwanted visitors from checking in.

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Secure Platform

Keep your visitors, hosts, and network safe, secret, and secure.

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Ultimate User Control

Easily manage multiple kiosks or kiosk locations from a single account.

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Serve Videos

Show your visitors videos relevant to their visit. Different videos for different visitor types.

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Touchless Check-In

Allow your visitors to check in without ever touching the screen, reducing covid risks.

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Pre-Registration

Allow your customers to register before their visit, increasing check-in speeds.

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QR Codes

Allow mobile check-in through QR codes, printed separately or displayed on the kiosk screen.

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Internal Communication

Improve communication through text message, emails, and other integrations.

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Multi-Language Support

Support for 6 languages to increase accessibility to all visitors.

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Visitor Badges

Keep your facility secure with visitor name badges, included with every kiosk.

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