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Microsoft Teams Integration

How it works.

Overview: Teams | LobbyFox

With a Microsoft Teams (a leading communication service used by millions of companies all around the world) integration configured and connected to your workspace, LobbyFox will default to delivering notifications on the chosen platform to hosts that receive a visitor.

What's even cooler: we provide hosts three different "canned responses" right inside of Teams that they can use to instantly text their visitor's things like "Be right there!" or "Give me 5 minutes." If those don't work, send your visitor a custom text message, right inside Teams! Further, Teams is treated just like any other communication delivery method, meaning custom notifications can be set up with any event trigger, just like LobbyFox users can already configure with texts and emails.

Message from LobbyFox in Microsoft Teams show next to phone, with visitor receiving a text message.

Access & Setup

With our October update comes the introduction to the "Integrations" page inside of the LobbyFox Admin Dashboard. Connecting LobbyFox to a Microsoft Teams workspace requires a Microsoft 365 Business Basic or higher account, as well as Teams administrator access.

Once you are ready to set up the integration, there are a few steps to follow:

Step 1: Download the app package from the LobbyFox integrations page.

LobbyFox integrations page with download button for Teams highlighted.

Step 2: Upload app package into the Teams Directory. This requires Teams admin-level permissions.
In the Teams admin center, go to “Teams apps” and then to “Manage apps.”
Click “Upload new app” button.
Select the app zip file downloaded in step 1.
Ensure that Teams app permission policies are set to allow 3rd party apps.

Screenshots of Teams Manage Apps screen and Teams App Permissions Screen.

Step 3: Go back to the Integrations page in LobbyFox and click the “Configure” button on the “Teams” card.
This will redirect you to sign in to a Microsoft account in order to give LobbyFox permissions to support the notification functionality.
Note: You must sign into a Microsoft account which has admin Teams permissions in order to complete this step.

After clicking “Accept” on this form you will be redirected back to the LobbyFox Integrations page and the integration will be fully functional.

Screenshot showing LobbyFox and Microsoft Teams integration with configure button highlighted.

If a Hosts email address matches the email address in their Teams account, the user will be notified on Teams when a visitor checks in to see them (if Teams notifications are not disabled for that particular visitor type).

If the Teams integration is installed at a LF location, toggles will conditionally render that allow Teams notifications to be turned on or off for each visitor type:

Screenshot of LobbyFox visitor type setting to enable Microsoft Teams notifications.

How it Works (Notifications)

Additionally, if the Teams integration is installed, a toggle will conditionally render inside the custom notification builder that allows Teams to be used as another notification delivery method.

Screenshot showing Teams messages being enabled within LobbyFox notification editor.

How it Works (Teams)

When you are notified on Teams that a visitor has arrived to see you, the notification can look something like this:

Screenshot showing a sample Microsoft Teams notification from LobbyFox.

Teams notifications come with a few canned responses, buttons that you can click at the bottom of the notification that will text your visitor things like "Be right there!" (Or a custom message).

Need a Refresher Course?

We want you to get the most from your LobbyFox system, and the many features that we offer. We are more than happy to bring you back to the basics, explain new updates, and introduce your new employees to our product. Book a meeting below or give us a call.

We hope you and your visitors enjoy these new features as much as we enjoyed building them. With a rapidly expanding team, you can rest assured that we will continue to deliver the best possible visitor management platform to our customers!

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