The common goal of most shipping and receiving departments is to move materials and products efficiently and quickly. Logistics departments (shipping and receiving) can often face sudden interruptions such as price increases, receiving errors, shipping delays, or even bad weather. For a department that depends on the ability to be reactive and make decisions quickly, insight into what's happening and live data are heavily relied upon. Here are seven ways that a visitor management system can improve the operations of your logistics department.
Language barriers and accents can impact communication and create unnecessary confusion and frustration. LobbyFox comes pre-configured with six languages (32 by the end of the year) and allows the driver to check in and receive instructions in their preferred language. This eliminates confusion, substantially increases policy adoption and direction following, increases efficiency, and creates a welcoming environment.
The flow of shipping and receiving greatly changes from one facility to another simply based on the facility's layout. If it makes more sense for drivers to stay in the vehicle during check-in, a guard shack isn’t your only option. QR codes can be printed on any material, in any size, and hung anywhere. Great for gates, harsh environments, or anywhere without power or electricity. Drivers can scan the QR code with the camera of their mobile device. It takes them directly to the kiosk to check in from the comfort of their vehicle.
Because LobbyFox is completely customizable, your delivery drivers will only receive the exact information they need to execute their job effectively. Use the video to show the driver where to proceed. Use forms to collect trailer or invoice information, gain acknowledgments, etc. Don’t need any of that information? Skip it!
Drivers can receive text instructions upon check-in. If you need your driver to hold in a waiting lot until a dock opens, communicating that to a driver is a breeze with LobbyFox. Say goodbye to CB radio channels that are hard to understand or leave drivers waiting for instructions that are specific to them.
LobbyFox’s “current visitors” tab gives you more visibility into who is on premise as well as a direct way to communicate with them. Communication with truck drivers needs to be quick and efficient to ensure that the drivers stay on schedule with their routes and so that the facility can avoid extra fees. Customizable forms allow you to collect exactly the information you need and the dashboard conveniently displays it. Your LobbyFox dashboard conveniently displays:
What about emergencies? Truck drivers in the parking lot could be extremely vulnerable to inclement weather without clear instructions. The live visitor dashboard sends emergency communication to all checked-in visitors and staff with the click of a button, in the language they selected upon check in.
With LobbyFox you can easily search through historical visitor reports stored in the cloud, meaning you don’t have to worry about data being lost! Reports can be conveniently exported should you ever need to show who was at your facility on any given day and time.
Poor communication can be detrimental to the structure of your business. Failing to provide clear instructions to your visitors makes them feel unimportant and could damage your reputation. LobbyFox greets your guests and sets professional expectations for their visit. Control the conversation and treat your visitors the way you want them to be treated, every single time.
LobbyFox can help to keep things moving and minimize frustration with your drivers because they are better informed and educated. Automating your check-in may even help reduce driver detention fees or customer credits that can quickly add up. Read more.