For many organizations having an effective communication strategy is one of the most important parts of ensuring everyone is on the same page. If your company has a different approach to communication in place, you may be asking yourself, what is the benefit of communicating through text messages? Statistics show that text messages have a 98% open rate compared to 20% in emails. Not only are texts more likely to not be missed, but additionally, 97% of all text messages are opened in less than 15 minutes. Text messages make it easy to share information instantly and directly without getting lost in the pile-up of your email inbox.
There are many ways a text messaging system can be utilized for your business but let’s take a look at some examples that you may find helpful.
Text messages are a great way to share any company news or information. Send a reminder that the office will be closed for an upcoming holiday or that the cleaning crew will be in at the end of the week. Another great way to share news is by acknowledging company milestones. If the sales team just met a considerable goal, announce it to the entire company so everyone gets a chance to celebrate!
For manufacturing facilities, auditors and inspectors can arrive unexpectedly at any time. Text messages are a handy way to let your team know that an important visitor has arrived on site for an inspection. Furthermore, If someone from your company's headquarters arrives for a visit, let your staff know so they can make sure they feel welcomed.
Surveying your employees is a great way to improve your company culture and empower employees to be heard. Employees will be more likely to fill out a survey link if they receive it over text rather than email since they can complete the survey on their own time. Gather feedback on what employees enjoy about their job and what areas could be improved.
Not only is it a good idea to gather feedback from employees, but this is also a great way to gather feedback from visitors. Send visitors a text message after they check out of your facility and ask how their visit went. This is also a great way to ensure that visitors feel important and taken care of.
One of the most extensive responsibilities of a human resources department is managing payroll. Better communication about payroll will make your employees happier and make life easier for your HR team. Send reminders to the entire company about direct deposit delays due to a banking holiday or notify specific employees when payroll checks are sent or ready to be picked up. When it’s time for open enrollment, send a text reminding your employees, along with instructions on how to make changes to their employee benefit options.
Your Human Resources department can also use text messaging to spread positivity by acknowledging employees. For example, remind everyone that today is Sam's birthday, and there’s cake in the breakroom! If your company has an employee of the month program or an employee spotlight, share the recognition of this employee with your team!
Oftentimes when we listen to the news and hear a forecast of bad weather conditions on the horizon companies take a let’s play it by ear approach. If you’re giving your staff short notice that the office will be closed for the day due to weather conditions, it’s best to have a text messaging option. While most employees may not check their email before they get to work, a text message is less likely to go unnoticed therefore being a great way to send last-minute information.
Although emergency notifications are not a feature that anyone wants to have to use, it’s a feature that can be a lifesaver when you need it most. In the event of an emergency, quickly send a text blast to all on-site employees with instructions on what to do. Here at LobbyFox, we understand that in an emergency scenario, time can be of the essence. This is why the LobbyFox system allows you to create and save template messages for different emergency scenarios. When an emergency occurs, quickly select its correlation template and send it to not only your employees but every currently checked-in visitor. The LobbyFox check-in kiosk grants you visibility into what visitors are on-site and need to be accounted for. This can also save your receptionist time by not having to worry about grabbing a paper logbook.
LobbyFox is a visitor management software with a robust texting platform built in! Through the LobbyFox platform, text messages can be sent immediately or scheduled to go out at a future date and time. Users also have the ability to craft a text and send it immediately or save the message as a template if it’s needed often. After creating a message, users are given the option to select who will receive the text, whether that’s currently checked-in visitors, an individual staff member, or an entire department. LobbyFox gives you the ability to add and remove names from the recipient list easily, so only the correct people receive the text notification.
Scheduling a message for the future can be a helpful way to remind your staff of an upcoming event or important notice. For example, schedule a text to all on-site staff for 8 AM Monday reminding everyone about the food truck that will be in the parking lot. Or schedule a text for the first Friday of every month to remind everyone about the mandatory safety meeting. Find yourself sending the same messages frequently? Create a template and never need to type that whole message out again.
Want to see how LobbyFox and employee texting can benefit your company? Read more here!